Refund Policy

At Jagdamba Traiders, we aim to provide a seamless shopping experience for our customers. Our refund policy ensures transparency and clarity for all refund requests.

1. Refund Eligibility

• Refunds are applicable only if the return request is made within 7 days of receiving the order.
• The returned product must be:
  • Unused, unwashed, and in its original packaging.
  • Accompanied by the original receipt or proof of purchase.
• Refunds will not be processed for items that fall under the Non-Returnable Items category, such as:
  • Customized or personalized products
  • Undergarments and other hygiene-related items
  • Items marked as "Final Sale"

2. Refund Process

To request a refund:

1. Contact Us

   • Email: support@jtkart.com
   • Phone: +91 7850512950
     Provide the following information:
   • Order details (order ID, purchase date)
   • Reason for the refund request
   • Supporting images, if applicable (e.g., damaged or incorrect item)

2. Approval and Return

   • Our team will review your request and guide you through the return process if the refund is approved.
   • Once the returned product is received and inspected, we will confirm the status of your refund.

3. Refund Timeline

• Approved refunds will be processed within 7-15 business days after we receive the returned item.
• Refunds will be credited to your original payment method.

4. Non-Refundable Charges

• Shipping charges are non-refundable unless the refund is due to an error on our part (e.g., wrong or defective item sent).
• Any additional fees (e.g., gift-wrapping charges) are also non-refundable.

5. Refund Denial

Your refund request may be denied under the following circumstances:

• The item is returned after the 7-day return window.
• The product is used, washed, or damaged due to misuse.
• Tags, packaging, or accessories are missing.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Notify us within 7 days of delivery.
• Provide supporting images of the defect or error.
• We will process a replacement or full refund at no extra cost.

7. Contact Us

If you have questions about our refund policy, feel free to contact us:

• Email: support@jtkart.com
• Phone: +91 7850922250

We’re committed to addressing your concerns promptly and ensuring your satisfaction.

Thank you for choosing Jagdamba Traiders for your shopping needs!